Harry Potter Kids Fancy Dress Book Day Week Wizard Boys Girls Childrens Costume

What is your returns policy?

If you wish to return your costume you will need to send the item back in a resellable condition within 30 days of receipt with a copy of the invoice along with a note of the reason of return. Failure to include any paperwork will result in delays in processing. We are happy to take back items which do not fit or are no longer required with the exception of wigs, hosiery, makeup and underwear which cannot be returned due to hygiene. Please send the item back in the original packaging and packed neatly within 30 days of purchase and in re-sellable condition. Failure to include the packaging may result in the item coming back to you as items need to be in re-sellable condition.

What is your return policy on items that need an exchange?

Items that require an exchange for a different size or item need to be sent back within 30 days of receipt. Items must include a detailed note along with a copy of the original invoice and/ or user id and item number. It is the customers responsibility to pay for and ship the item back to us and cover any additional costs or postage. Additional payment to resend the exchange out to you can be included in the return or be paid over the phone by calling customer service.

I received the wrong item what shall I do?

Please call customer service who will be able to resolve the problem swiftly.

I received my items too late and now no longer needed what shall I do?

If your goods arrive after the party and we are at fault by not sending you out the items in time or you paid for next day delivery and you did not receive your item you can send the items back, please contact us beforehand to arrange return. It is the customers responsibility to pay for and ship the item back to us if they have chosen a slower or non guaranteed delivery service or were not present at the time of the original delivery.

What address shall I send my return to?

Please send your return with your paperwork to the address on your invoice. If you have misplaced your invoice please email us and we will send you a replacement. Failure to include any paperwork will result in delays in processing.

I sent my return but you have not received it... help?

You are responsible for any returned goods until they reach us. Cost and risk of return is at your expense and we strongly recommend you receive proof of postage or opt for a recorded service. If goods are returned without a recorded service and are not received by us, it is the customers responsibility to raise the claim with the courier.

How long will my refund take to be processed?

Please allow up to 7 working days for your refund to be processed once we have received the item back. It may take some additional time for the refund to show up on your statement.

I am still confused about sending a return ... help?

Please call customer service and they will be happy to assist you.